Privacy Policy

This Privacy Policy describes how Properly Services Ltd collects, uses, and protects your personal information. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Properly Services Ltd Last Updated: April 2026 UK GDPR & Data Protection Act 2018

1. Who We Are

Properly Services Ltd is the data controller responsible for your personal data.

Company Name Properly Services Ltd
Company Number 16725858
Registered Office Suite 20, 14–15 Triangle South, Clifton, Bristol, United Kingdom, BS8 1EY
Contact Email info@properly-services.co.uk

2. The Data We Collect

We collect and process the following categories of personal data:

Identity and Contact Data: Name, service address, email address, and phone number, including details processed through Jobber and Zenbooker.
Financial Data: Payment card details and transaction history, processed securely through Stripe.
Operational Data: Property details, access instructions, and before-and-after photos of work areas.
Technical Data: IP address and website usage data collected through Google Analytics.

3. How We Use Your Data

Contractual Necessity: To provide quotes, schedule bookings, and carry out cleaning services.
Accounting: To manage invoices and tax records through QuickBooks.
Quality Assurance: We use photos of work areas to ensure standards are met and to help resolve disputes. These photos are non-sensitive and strictly focused on the cleaning environment.
Marketing and Communication: To contact you by email or WhatsApp regarding bookings. In the future, we may offer opt-in marketing communications.

4. Data Retention and Deletion

General Records: We retain client files, invoices, and contact history for 6 years to comply with UK tax and legal obligations.
Service Photos: Photos stored on Google Drive are automatically removed after 2 weeks.
Dispute Evidence: If a legal or credit dispute arises, relevant photos may be retained as evidence until the matter is resolved.

5. Third-Party Service Providers

We share your data with trusted third-party processors where necessary to operate our business effectively. These may include:

Scheduling and CRM: Jobber and Zenbooker
Payments: Stripe
Accounting: QuickBooks
Storage: Google Drive
Analytics: Google Analytics

6. Your Legal Rights

Under the UK GDPR, you have the right to request access to, correction of, or erasure of your personal data. You may also object to processing or request data transfer.

To exercise any of these rights, please contact us at info@properly-services.co.uk.

7. Cookies and Tracking

Our website uses Google Analytics to help us understand how visitors interact with the site. You can manage your preferences or block tracking through your browser settings.

8. Complaints

If you have concerns about how your data is handled, please contact us directly first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.